ACCOUNT & COMMUNICATION (11) CORPORATE & BRAND INQUIRIES (7) GIFTS & GIFT CARDS (6) ORDERS (6) PAYMENT & PROMO CODES (6) PRODUCT (5) RETURNS & EXCHANGES (9) SHIPPING (20) TM REWARDS (33)

TM REWARDS

33 questions found

Will I get change back from using more TravisMathew Rewards points than what is needed to cover the sub total of an order?

You will not get change back from if you redeem points when making a purchase. You must make a purchase greater than $0.01 over the total value of points amount in order to redeem it at checkout or online.

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How do I change the email address of my TravisMathew Rewards account?

Login to your account and click profile to edit the email address that is saved on file, or contact the TravisMathew Rewards Program Customer Service line at 1-877-969-1952 for assistance.

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What does TravisMathew do with the information I provide?

Please see TravisMathew’s Privacy Policy for details.

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Is it possible for TravisMathew Rewards points to be deducted from my account?

Points can be removed from your account based on returned purchases.

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Can I transfer my TravisMathew Rewards points to another participant?

You cannot transfer your loyalty points to another loyalty participant or person who is not a participant. Loyalty points are non-transferable.

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How do I earn TravisMathew Rewards points?

Participants are able to earn points on purchases made at TravisMathew.ca as well as by participating in various activities list on the earn points page in your account dashboard.

On purchases, 5 points are awarded for each qualifying dollar spent. Points are only awarded on the net amount / subtotal – less discounts, rewards, etc., (not on taxes, shipping, or any other fees).

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How can I join the TravisMathew Rewards Program?

You can join the TravisMathew Rewards Program by signing up online. Participants must be sixteen (16) years or older to join the program. The program is only available to residents of Canada.

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How do I receive TravisMathew Rewards points online?

In order to receive TravisMathew Rewards points online, you must be logged into your TravisMathew Rewards account and make a qualifying purchase on our website.

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Why am I receiving TravisMathew marketing emails, in addition to TravisMathew Rewards emails?

When you opted in to TravisMathew Rewards, you also opted in to receive marketing emails from TravisMathew. But don't worry, you can unsubscribe at any time. 

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What are your terms of sale?

You can view our Terms of Sale online at https://www.travismathew.ca/terms-and-conditions.

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